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Terms and conditions

SmartPosti respects your privacy and we are committed to protecting the personal data of our customers. Learn more about SmartPosti’s data protection, terms of use and cookies.

General terms and conditions, Private customers (effective from 07.03.2026)
General terms and conditions, Private customers (effective until 06.03.2026)
General terms and conditions, Business customers (effective from 07.03.2026)
General terms and conditions, Business customers (effective from 01.08.2025)
Packaging and labelling instructions
General terms and conditions of SmartPosti service (effective until 31.07.2025)
General terms and conditions of SmartPosti parcel services (effective until 11.10.2024)
Terms of use of SmartPosti e-shop
Cookie policy
Privacy policy
Confirmation of missing delivery
Compensation request
Fuel surcharge
Privacy statement for camera surveillance

See other terms and conditions for the business customers here.