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Terms and conditions

SmartPosti respects your privacy and we are committed to protecting the personal data of our customers. Learn more about SmartPosti’s data protection, terms of use and cookies.

  • General terms and conditions, Private customers (effective from 01.08.2025)

  • General terms and conditions, Business customers (effective from 01.08.2025)

  • Parcel and labelling instructions

  • General terms and conditions of SmartPosti service (effective until 31.07.2025)

  • General terms and conditions of SmartPosti parcel services (effective until 11.10.2024)

  • Terms of use of SmartPosti e-shop

  • Cookie policy

  • Privacy policy

  • Confirmation of missing delivery

  • Compensation request

  • Fuel surcharge

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