Instructions for phishing messages
Today, a high number of phishing messages are in circulation, with SmartPosti occasionally being falsely used as the sender. These messages are typically delivered via SMS or email. SmartPosti actively cooperates with law enforcement and other organizations to combat phishing attempts.
Phishing messages may seem deceptively authentic.
Appearance: The message may include SmartPosti’s logo, colors, or other artwork.
Contents: The message may contain a genuine SmartPosti tracking code.
Channel: A fake SMS may appear in the same message thread on your phone as authentic notices of arrival, seemingly sent by the same sender.
The contents of the phishing messages vary, but often they pretend to notify you of the arrival of an item or a prize you have won. For example, messages about an incoming item may claim you need to pay additional fees for delivery or customs clearance, or they might include a link asking you to confirm your address or book a delivery time. These scams are also prevalent on platforms like Facebook Marketplace, where scammers often send fake payment links to unsuspecting users.
Here’s what to do if you have received a suspected phishing message:
Do not click any links in the message before confirming its legitimacy.
Do not reply to the message or perform the measure suggested by it.
Be extremely careful if you’re unsure of the sender and you’re asked to log in or to provide your personal information, bank details, or user information.
Remember, if you have any doubts, you can always verify the message and any links with our customer service. You can also check the item tracking to make sure that the status of the item corresponds with the information in the message.
If you received a phishing message and revealed your bank details, immediately contact your bank and then report the issue to the police.
How phishing works
Typically, scams are based on phishing, i.e., the goal is to steal your personal information, user information, or bank details.
How scammers operate:
You receive a message that appears legitimate, containing a link and a suggested course of action.
Clicking the link takes you to a fake website designed to deceive—established for the purpose of the scam.
The site prompts you to enter personal information, like your Apple ID and/or email username and password.
The page stores the information you provide, which the scammers use for criminal purposes.
If the message contains a download link, it’s an attempt to install a malicious application on your device, designed to steal your data.